Help & Information

    How to use this Site

 

Shop online

For tips on how to browse and shop online please visit our Buying Shoes Online page.

Create an account

Click on the ‘My Account’ link at the top right hand side of the home page (next to ‘the Hub’).

A form will appear for you to fill in your personal details (any field marked with an asterisk needs to be filled in, in order for you to complete the registration process).

Once you have filled in the relevant fields, you will need to choose a password (and confirm the password) and click on the ‘Continue’ button.

Your account will then be created and every time you log in, you can access your account information, including your details (‘My Details’, ‘My Addresses’), your past and current orders ('My orders'), products you have added to your wishlist (‘My wishlist’), any product reviews you have given ('My reviews') and you can manage your newsletter subscriptions here too (‘My Newsletters’).

Logging in

Once you have created an account, you can log in to it when you visit the site by clicking on the ‘My Account’ link at the top right hand side of each page and then click on the ‘Log in’ link. Enter your email address and password in the boxes provided then click on the 'Log in' button. This will lead you to the 'My Account’ summary page.

You can also log in as part of the checkout process once you have placed goods in your basket and wish to proceed with your order.

Logging out

To log out of your account, simply click on the ‘My Account’ link at the top right hand side of each page and then click on the ‘Log out’ link (also on the top right hand side).

Tell a friend about a product

To alert a friend via email to a product you like, simply click on the 'Bookmark and share' button on the product page (on the right hand side of the page below the ‘You may also like’ section). This will bring up a pop up box, into which you can input your and your friend's email address. By clicking the 'Send email' button, an email containing details of the product will automatically be sent to your friend.

You can also share a product with friends using the share options within the ‘Bookmark and share’ link. You can do this via Facebook, Twitter and other social network sites - just click on the ‘Bookmark and share’ button to see different options.

Leave a product review

If you have purchased a product from eccoshoesuk.com we would love to hear your feedback on it. To do this, visit the product page and on the right hand side, below the ‘You may also like’ section, click on the grey 'Write a review' button.

Click on this to reveal a short form in which you can give the product a star rating (from one to five stars), input your name (it need not be your full name) and email address, and write a short review. Your name will be displayed on the review, but your email address will not.  To help prevent SPAM, you will need to enter the anti-spam text that appears at the bottom of the form and then click on 'Submit review' to send your review to the site Editor. All reviews will be documented.

Find information on foot care and health

Please click on ‘the hub’ (at the top right hand side of each page) and visit our ‘Knowledge Centre’.  This will lead you to information on adults' foot care and health.

Find information on sizing and the fit of ECCO shoes

Click on our FAQ (Frequently Asked Questions) to read more about the ECCO Freedom Fit, sizing and size guide.

You can also find our printable ECCO Size Guide on all of the product pages (on the grey ‘size guide’ tab, next to the ‘Details’ and ‘Delivery’ information tabs under the product images).

Find your nearest ECCO store

The ECCO Store Locator can be found at www.eccoshoesuk.com/store-finder

Find our Terms & conditions and/or Privacy policy

Both our Terms & Conditions and Privacy Policy can be accessed via links at the very bottom of each page.

Resolution of an Issue

If you have a complaint about your purchase, please email customerservice@eccoshoesuk.com. If we fail to find a satisfactory solution, you may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address customerservice@eccoshoesuk.com