Returns

We realise that getting just the right shoe and fit is really important and we want to assure you that you can order from eccoshoesuk.com with complete confidence. If, for any reason, you're not 100% satisfied, we will be pleased to refund or exchange your purchase. All we ask is that you return your items to us in perfect condition and with their original packaging within 30 days from receipt. This does not affect your statutory rights.

Please note, we can only accept unworn shoes. Therefore, we strongly recommend to try them on inside before wearing them out to keep them in perfect condition.

 

If your purchase isn't quite what you had hoped for you and you'd like to return it to us, we offer the following options:

 

Free UK Returns with Collect+

If you would like to use our free UK Mainland Collect+ service, please use the returns label included in your parcel. Please package up your goods with the label and take them to your nearest Collect+ point, where you will be given a receipt with your tracking reference. Please keep this receipt until we have notified you via email of your processed refund or exchange.

Should the label, for some reason be missing, you can create one via Collect+If you have more than one parcel, please create a new label for each parcel - please do not reprint the same label and do not tape the parcels together. The packages may get separated during shipping and should one package go missing, we cannot process your refund or exchange. 

 

Free Returns to store

Simply take your purchase along with proof of purchase to any ECCO Shoes UK store* and we will process your refund. Please note, we can only issue a refund in the manner payment was taken.  

*Excludes our ECCO Cambridge Franchise and stores in Northern Ireland.

 

NON UK MAINLAND RETURNS

Unfortunately we are unable to offer free returns if you are located outside UK mainland or in Northern Ireland.

 

RETURNS USING A DIFFERENT SERVICE

Should you wish to use your own courier service, please ensure you use a recorded service as we are unable to process a refund or exchange if your items do not arrive in our warehouse. If you decide to use your own courier service, that fee will be borne by yourself and we will not be able to reimburse it.

 

Please note that refunds can take up to five working days to appear in your account and may take slightly longer if you have chosen to pay via Paypal. Your original shipping costs will not be refunded unless your purchase is deemed faulty by our team in the Returns Department.


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